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Attitudes: Model and lead your executive team and organization through the essential mindset shifts to navigate the path to resiliency.Beliefs: Explore and leverage value-creating opportunities on the trail of the pandemic’s disruption.What are the key executive actions on this transformation to resilience? Rather, the truly resilient organization is one that has transformed, having built the attitudes, beliefs, agility, and structures into its DNA that enable it to not just recover to where it was, but vault forward-quickly. A “resilient organization” is not one that is simply able to return to where it left off before the crisis. Resilience is not a destination it is a way of being. In our article on the Recover phase, we said: It’s about having a resilient organization. Regardless of where each of our organizations is on the journey from Respond to Recover to Thrive, virtually every CEO I interact with agrees on one thing: The journey involves an ever-accelerating pace of change.Īchieving a better normal is not just about having a better map it’s about having the nimble team, resources, and systems that enable us to thrive before, during, and after change (especially adversity). While promising results from vaccine trials-perceived by global CEOs as the highest priority on the path to recovery 5-encourage us to set our sights on a “better normal,” progress has been more looping than linear. In the most recent biweekly Deloitte State of the Consumer Tracker, consumers in 15 of the 18 countries surveyed globally identify as health-anxious rather than health-hopeful. 3 Meanwhile, many organizations’ customers are in a similar frame of mind. Ninety percent of these CEOs have taken action to support their employees’ mental health over the past six months. In October, Deloitte and Fortune surveyed more than 125 CEOs in the global Fortune CEO community who revealed that their four greatest challenges during this difficult year have been maintaining employee well-being, sustaining innovation, addressing declining revenues, and engaging customers (see figure 1, from the Fortune/Deloitte CEO Survey 2).
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This crisis is taking its toll on organizations and individuals. Learn more about connecting for a resilient worldĬonnect with our COVID-19 client PMO for help at straight to smart.